Two-Factor Identification

Circle of Care uses a two-factor identifier approach when working with clients to ensure they receive the service or information intended for them. This prevents incidents such as errors in care, medication errors, discharge of the wrong client from a service, and privacy breaches.

Before you provide volunteer services, clients and/or family must confirm their identity using two factors.

The identifiers will be: (A) the person’s full name, and (B) at least one other client attribute, including: date of birth, confirmed home address, or confirmed phone number. When a volunteer has a long-term relationship providing care to the client (e.g., Friendly Visiting, Meals on Wheels, Hospice), facial recognition is acceptable practice.

Our Two Factor Identifier Policy provides more information about this process and your applicable care setting.