A. Administration

01. Finance

• Investment
• Parking
• Travel & Expense Policy

02. Information Technology

• Acceptable Use of Information and Technology Resources
• Electronic Monitoring Policy

03. Human Resources

• AODA – Accommodation Procedures and Guidelines
• AODA Emergency Response Policy
• AODA – Integrated Accessibility Standards Regulation (IASR) Employment Policy
• Anti-Bullying (Workplace Harassment)
• Anti-Racism Policy
• Background Check
• Code of Conduct
• Confidentiality
• Conflict of Interest
• Discrimination
• Diversity, Equity and Inclusion
• Dress Code
• Fraud and Theft
• ID Access Cards
• Indigenous Reconciliation Policy
• Recreational Marijuana and Alcohol Use
• Sustainability Policy
• Therapeutic Relationships
• Whistleblower Policy

04. Communications

• Brand Standards
• Client Photography
• Communicating with Media and Government
• Social Media Policy

C. Client Services

01. General – Clients

• • Allegations of Theft
  • Client Requested Change of Staff
  • Client Safety Reporting
  • Clients at Risk
  • Clients Rights & Responsibilities
  • Driving Infractions
  • Emergency Client Care
  • Falls Prevention
  • Handling of Client’s Money
  • Home Visits
  • Medical Assistance in Dying (MAID)
  • No Lift
  • Not Seen Not Found
  • Responsive Behaviours
  • Two Factor Identifier
  • Use of Electronic Communication with Clients

02. General – Operational Staff

• Conflict Resolution

03. Adult Day Program

• Safe Food Handling

05. Volunteer Resources

• Canadian Code of Volunteer Involvement
• Client Wait List for Volunteer Supported Services Policy
• Complementary Therapy
• Driving
• Giving and Accepting Gifts
• Let’s Get Together
• Medical Emergencies
• No Health Screening
• Reimbursement
• Volunteer Complaints
• Volunteer Hours
• Volunteer Management
• Volunteer Scope of Practice
• Volunteer Use of Agency Resources and Assets

08. Quality, Risk & Safety

• Chart Audits
• Commendations/Acknowledgement
• Complaint and Compliment Management Process
• Equitable Access to Goods and Services
• Ethics
• Event Reporting
• Vulnerable Population Abuse Prevention and Reporting

MOW.01 Meals on Wheels

• Emergency Meals
• Inclement Weather – KMOW
• Program Eligibility Requirements
• Standards and Responsibilities

O. Organizational

01. Health and Safety

• Automated External Defibrillator (AED)
• COVID-19 Vaccination Policy
• Fire Safety
• First Aid CPR Supplies and Training
• Hand Hygiene
• Hazard Awareness and Identification
• Health and Safety Orientation and Training
• Health and Safety Policy Statement
• Health and Safety Programs
• Health and Safety Responsibilities
• Healthy Workplace Policy
• Immunization Records
• Infection Prevention and Control
• Influenza Protection
• Joint Health and Safety Committee
• Psychological Health & Safety in the Workplace
• Refusal of Unsafe Work
• Safe Footwear
• Scent Free Policy
• Slips, Trips & Falls
• Universal Precautions
• Workplace Harassment
• Workplace Inspection Policy
• Workplace Violence

03. Privacy and Confidentiality

• Access to and Request for Personal Health Information
• Collection, Use and Disclosure of Personal Health Information
• Privacy Breach Management
• Privacy of Information When Working Outside Circle of Care Premises
• Storage, Security, Retention, and Destruction
• Training and Education