Circle of Care is committed to fostering a safe, healthy, and respectful work environment for our volunteers.
Below you will find important health and safety guidelines, procedures, and resources to support you, clients, and community members during your volunteer experience.
Influenza (flu) is a common and highly contagious respiratory illness that can spread quickly in community settings. Review our FAQ below for answers to common questions about symptoms, prevention, and vaccination.
Proper hand hygiene is one of the most effective ways to prevent the spread of illness and help keep our volunteers, staff, and community safe. Learn more about hand hygiene below.
Elder abuse can take many forms and may not always be easy to recognize. The page below outlines common signs of abuse and provides guidance on how to respond or seek support if you are concerned about a senior’s well-being.
Volunteers have an important role to play in keeping clients safe at home. Learn how to use the ALC (Acts, Looks, Copes) Checklist to identify noticeable changes in your client.
This interactive learning module will help you to be able to recognize risks and take action to mitigate and prevent falls for Circle of Care clients. The module will take approximately 15 minutes to complete.
Circle of Care uses a two-factor identifier approach when working with clients to ensure they receive the service or information intended for them. This prevents incidents such as errors in care, medication errors, discharge of the wrong client from a service, and privacy breaches.
Before you provide volunteer services, clients and/or family must confirm their identity using two factors.
The identifiers will be: (A) the person’s full name, and (B) at least one other client attribute, including: date of birth, confirmed home address, or confirmed phone number. When a volunteer has a long-term relationship providing care to the client (e.g., Friendly Visiting, Meals on Wheels, Hospice), facial recognition is acceptable practice.
Our Two Factor Identifier Policy provides more information about this process and your applicable care setting.
Provided by the York Regional Police, this pamphlet teaches you life-saving strategies that can be used in the event of an active attacker.
We have compiled a list of personal safety tips for our volunteers in the community, based on guidelines from the York Regional Police.
Driving in the community? Take a moment to review this tipsheet to help you get to your destination safely.
